Frequently Asked Questions
How much space do I need for a bounce house?
All of our bounce houses are 15'x15' commercial grade and require a three foot "safety space" around the unit. At a minimum, an 18'x18' clearance is necessary.
Can inflatables be used in the rain?
Can I pick up the unit and set it up myself?
We reserve the right to cancel a reservation if there is severe weather. However, if weather conditions are marginal when we drop off the unit, and you decide to keep the unit, we do not recommend that they be used in periods of heavy rain or winds. The units become very slippery when they get wet and slipping can injure children and adults.
No. Since safety is our utmost concern, we require that our field operations team install the units, check them for safe operation, and review all the necessary safety instructions with the person renting the unit and/or anyone that will be involved in supervision and/or operation of the bounce house and/or slides.
How far in advance should I reserve a bounce house?
We typically recommend that a bounce house be reserved three weeks in advance of the date needed. During the summer months, the most popular units are booked at least a month in advance and many weeks we have nothing to rent. Our recommendation is that you book as soon as you know the date you might need a bounce house.
What is your "Bad Weather" policy?
We reserve the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 20 mph). Safe operation of our units and customer safety is our utmost concern.
Does the inflatable have to be set up in a yard or on grass?
No, many of our units are set up in the parking lots of preschools, shopping center, churches and office buildings. Instead of anchoring the units to stakes in the ground, we anchor them with weight bags for your safety.
Can the inflatable be set up on pavement?
Yes, the units can be set up on grass, as well as paved surfaces. We put on a protective tarp under the unit to protect from the abrasive movement across the paved surface.
Who sets up the inflatable?
Our field operations team are qualified technicians that have been properly trained to set up the bounce houses so that they can be enjoyed in a safe manner. The technicians have been instructed on how to prevent "tripping" and shock hazards.
Do you have insurance?
Yes. The lessee or using party shall be in charge of operation, and are fully responsible for the operation after receiving the unit. Lessor is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or any damage to any personal property.
How long is the rental?
Most of our inflatable units rent for six (6) hours. Based on our experience most birthdays or special events can occur within that time frame. It aslo allow us to better coordinate delivery and pickup times. If you need the unit more or less time just tell the event coordinator specialist. Most request can be accomodated without an additional charge.
Are the inflatables new and clean?
We clean each unit (with disinfectant and a mini vacuum to get in the crevices) after each use.
Does there have to be adult supervision present?
Yes. During our safety review after the unit is set up, we make it clear that a supervisor must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help kids and individuals get in and out of the unit safely.
How long does it take to set up an inflatable & take it down?
It takes our field technicians approximately 25-30 minutes to set up the unit and go over the safety rules and answer any questions.
What is required for set up?
All we really need is a relatively flat, open area that does not have any overhead obstructions and a power outlet within 50 feet of where they unit is to be set up. If no electricity is available, portable generators are available for rental.
How do children get in and out of the inflatable safely?
Most of our bounce houses have an inflated safety step that is an integral part of the unit. We require that a supervisor be present at all time to ensure that the kids are enjoying the unit in a safe manner and to help with entering and exiting the unit.
Do I have to leave the blower going all day?
There is really no need to turn off the blower when the unit is set-up for enjoyment. The unit uses less energy that a hair dryer will ensure that the unit is always ready for enjoyment. However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto it and not on any sharp objects or obstructions.
How are the inflatables sanitized?
After each use, our bounce houses and slides are thoroughly vacuumed (even between the seams) to get dirt and debris out of the unit and wiped down with a disinfecting cleaner. We pride ourselves on delivering new, clean and attractive unit for your enjoyment.
What are methods of payments?
We are very flexible as far as payment. We accept Cash, Checks, Visa and Master Card. Other arrangements can be made please contact our office for details.
Can an inflatable be set up inside?
Yes, we do set-up our units indoors, assuming that the space is large enough to accommodate the unit. Spaces that are typically large enough are gyms, stages, shopping malls, and convention halls.
Can I rent an inflatable late in the evening or over night?
Yes, we are very flexible concerning our rental periods. However, if we feel that the unit will not be safe in the late evening or over night, we reserve the right to deny such rentals.
Will the inflatable harm my lawn?
No, the unit will not harm your lawn. We place a tarp down under the bounce house to make sure that any movement will minimize any damage. We will place stakes in the yard to help anchor the unit, but this does no permanent damage.
Do you require a deposit?
We require 50% deposit for any reservation of our bounce units or slides.
What is your cancellation policy?
We require a 50% deposit for any reservation of our bounce unit or slide. This deposit is not refundable.